Tel: 0117 9960 950
  • Bristol 0117 9960 950
  • Cheltenham 01242 316 995
  • Swindon 01793 211 995

Privacy and Cookie Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and get in contact with us about our services.

Avent Interiors collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. We also follow the Privacy and Electronic Communications Regulations (PECR).

The type of personal information we collect:

This policy sets out how we will use and share the information that you give us.

This privacy policy relates to personal data collected by us via:

  • Our website
  • Email correspondence
  • Telephone calls
  • Paper communications
  • Social media
  • Visiting our offices
  • Enquiring about, or buying products or services from us
  • Providing products or services to us
  • Trade events such as conferences or exhibitions
  • From publicly available sources either on or offline

You should be aware that if you access third party websites using links provided on our websites, these websites are outside our control and have their own privacy policies governing the use of personal data and we do not accept any responsibility or liability for these policies.

What data we process about you

Avent Interiors Ltd may collect and process the following categories of personal data about you:

Contact Details:

  • Name, contact details, organisation, employment details

Information generated by the work, service or relationship we may have with you:

  • Business details, bank and financial details, communication and correspondence.

Information generated by visiting our website or engaging with us on social media:

  • IP addresses, social handles or usernames

How we collect information about you and how we will use it

We may collect and process information that you provide during your correspondence with us, this could be, but not limited to, one of the following ways:

  • Giving information directly to us by methods including filling in forms either on our website(s) or via other media
  • Subscribing to our newsletter
  • Requesting any of our goods, services, downloads, or other information
  • Communicating with us through methods including but not limited to e-mail, telephone and written correspondence
  • We may also source details from publicly available sources either on or offline or from third parties

We will only use your personal information when the law allows us to.

Most commonly, we will use your personal information in the following circumstances:

  • Where you have given consent for us to process your information.
  • Where we need to perform the contractual obligations we have entered into with you, or the business you are working for, or with.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

The purpose(s) for which we will collect and process your data are shown below:

  • To manage our relationship and administer our business either as a part of a contract or where we believe we have a legitimate interest to do so
  • To execute a contract or request
  • Where we have a legitimate interest to keep you informed of our products or services by appropriate communication methods unless you have objected to us doing so.
  • Sending you marketing and information about our business via e-mail
  • To consider any CV and share it with our relevant partners
  • Undertaking legal obligations or regulatory requirements
  • Adding it to information we already hold on you or your organisation

We may contact you by phone, letter, or email in line with the service you have enquired about or purchased. We may occasionally email you or send a letter about something relevant to the service you have enquired about or purchased. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Data sharing

We may share some of your personal data with the following categories of third parties:

  • Marketing Agencies who help us promote ourselves or deliver our services
  • Printers, Email service providers or other suppliers who help us to send our newsletters and communications
  • Suppliers providing services to us to help us run our business

We require third parties to respect the security of your data and to treat it in accordance with the law. We will share your personal information with third parties where required by law. Your personal data may be shared if any third party acquires us.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@aventinteriors.co.uk if you wish to make a request.

Retention and destruction of personal information

We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. When the purposes for which we have collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations.  For further details about data retention please contact the data protection officer whose details can be found in this policy.

Data Protection Officer

If you have concerns that you would like to raise with us, please contact our Data Protection Officer, Otto Avent: otto@aventinteriors.co.uk

Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Cookies

We use cookies to collect, store and share bits of information about your activities when you use our website. Avent Interiors Ltd only use essential cookies on this website to track the performance of the website via Google Analytics. This non-personal data helps us to understand how to improve the website content for the benefit of all users.

When you first visit our site you will be asked to ‘accept’ cookies.  If you want to block cookies, then you can do this through your browser via the settings.

Cookies deployed by our website:

  • ensure that functionality operates as intended
  • remember your choices and preferences during and between visits
  • allow you to share pages via social network widgets
  • post enquiries via our enquiry form
  • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Cookie Consent Check

As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places.

Changes

We may change the terms of this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated on 23rd of February 2021.